Help center
Find the information you need and prepare details so our team can help investigate your issue.
Choose a help topic
Account and login
Sign in, recover your password or manage account access.
Applications and merchant services
View applications and follow the next steps in your merchant workspace.
Slip verification
Understand verification steps and the role of provider responses.
Frequently asked questions
Find answers about PayZure, getting started and merchant tools.
Before you contact us
- Prepare the relevant merchant, application or transaction reference, if available.
- Describe the page, date, time, steps taken and any error message.
- Redact personal data in screenshots. Never send passwords, API Keys or MD5 Keys.
Still need help?
Send details through our contact page. Our team can help investigate and coordinate; refunds and verification outcomes depend on the responsible service party.